Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 15, 2025 - 22:00 BST
Scheduled
We will be carrying out essential software upgrades on some core routers located in LD5. We will be rerouting traffic away wherever possible to minimise the disruption to services. The devices may require several reloads so customers that terminate on these devices can expect up to 1 hour total downtime.
Customers with high availability services will be deemed at risk due to the loss of resilience, however, there may be a brief interruption whilst routing re-converges. Customers that terminate on these devices have been notified directly.
Posted May 12, 2025 - 11:02 BST
This scheduled maintenance affected: Connectivity (Ethernet Services (Fibre, EFM, GEA)), Cloud Services (Virtual Datacentre (VDC), Virtual Private Servers (VPS), Cloud Connect Backup Storage Service), Core (Core Network Devices and Routing, Internet Transit, Public Internet Peering, Private Internet Peering), and Customer Portals, Tools and Contact (Cloud Services Management Portal).