All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
CHG0033589 - Tier 1 Internet Transit Maintenance - Slough
Completed - The scheduled maintenance has been completed.
Jan 27, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 GMT
Scheduled - One of our Tier 1 Internet Transit providers will be carrying out essential maintenance on their network in Slough. To prevent any interruption to our customers during this maintenance we will be re-routing Internet traffic away from this connection. Whilst this maintenance is not service affecting, some customers may experience some sub-optimal routing for the duration.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Jan 16, 16:11 GMT
Jan 26, 2023
Jan 25, 2023

No incidents reported.

Jan 24, 2023
CHG0033539 - Network Maintenance - London Telehouse North - APEX Faraday and LD5
Completed - The scheduled maintenance has been completed.
Jan 24, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:00 GMT
Scheduled - One of our circuit providers will be carrying out maintenance on their fibre infrastructure. This is in close proximity to some of our core links into Telehouse North, London (from APEX Faraday and LD5, Slough). This work should not impact any live services, however we will move traffic to another core link to mitigate the risk.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Jan 5, 14:45 GMT
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023
CHG0033583 - UPS Enablement Works - Telehouse North
Completed - The scheduled maintenance has been completed.
Jan 21, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 GMT
Scheduled - Telehouse will be carrying out UPS enabling works in the North Building, which will involve isolating one of the main power feeds into one of our racks. Customers that terminate on equipment in this location will be deemed at risk during this time. Customers who also have co-located equipment will be notified directly with details of impact.
Jan 6, 10:06 GMT
Jan 20, 2023
Jan 19, 2023
CHG0033586 - xDSL Services Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 GMT
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 1 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Jan 12, 10:06 GMT
Jan 18, 2023

No incidents reported.

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