All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our circuit carriers will be carrying out essential maintenance on their network equipment. This may affect Ethernet services over our network. The expected impact duration is up to 60 minutes, however, there could be several service interruptions within the maintenance window. Work is expected to take place within the first 4 hours of the maintenance window. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Jun 19, 10:54 BST
Past Incidents
Jun 27, 2019

No incidents reported today.

Jun 26, 2019

No incidents reported.

Jun 25, 2019
Completed - The emergency maintenance is now complete and all optic levels are within operating levels.
Jun 25, 21:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 19:00 BST
Scheduled - Monitoring has detected a potential issue with one of our backhaul fibres from Reading to Slough. We will be carrying out emergency fibre cleaning on the fibres this evening at ~ 20:00. 

This maintenance is not expected to affect customer services as we will be rerouting traffic away from this fibre beforehand, and is an 'At Risk' notification only.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Jun 25, 16:31 BST
Jun 24, 2019
Completed - The scheduled maintenance has been completed.
Jun 24, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:01 BST
Scheduled - One of our circuit carriers will be carrying out essential maintenance on their network equipment. This may affect Ethernet services over our network. The expected impact duration is up to 15 minutes, however, there could be several service interruptions within the maintenance window. Work is expected to take place within the first 4 hours of the maintenance window. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Jun 19, 10:51 BST
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.