Monitoring - The faulty device has now been replaced and all services have recovered. Our monitoring confirms that everything is operating normally.
We will continue to observe the device closely, but no further impact is expected.
Thank you for your patience while we completed this work.
Feb 24, 2026 - 15:04 GMT
We will continue to observe the device closely, but no further impact is expected.
Thank you for your patience while we completed this work.
Feb 24, 2026 - 15:04 GMT
Update - Our engineers are currently travelling to site with spare hardware to replace the affected equipment. We will provide the next update once they arrive on site and begin installation.
Thank you for your patience while we work to restore full service.
Feb 24, 2026 - 10:02 GMT
Thank you for your patience while we work to restore full service.
Feb 24, 2026 - 10:02 GMT
Investigating - We are currently investigating intermittent loss of service at the APEX Newbury exchange, which is affecting ethernet and xDSL services.
Feb 24, 2026 - 08:48 GMT
Feb 24, 2026 - 08:48 GMT
Connectivity
Operational
Ethernet Services (Fibre, EFM, GEA)
Operational
LTE (4G) Services
Operational
xDSL Services (ADSL/FTTC)
Operational
Colocation (Network Connectivity)
Operational
Cloud Services
Operational
Virtual Datacentre (VDC)
Operational
Virtual Private Servers (VPS)
Operational
High Speed Storage Services
Operational
Archival Backup Storage Services
Operational
Cloud Connect Backup Storage Service
Operational
Core
Operational
Core Network Devices and Routing
Operational
Internet Transit
Operational
Public Internet Peering
Operational
Private Internet Peering
Operational
Infrastructure
Operational
Datacentre Issues
Operational
Power
Operational
Cooling
Operational
Security
Operational
Platform Services
Operational
Service Availability Monitoring
Operational
DNS Services
Operational
amatis Email Services
Operational
Customer Portals, Tools and Contact
Operational
Customer Graphing Tools
Operational
amatis Phone System
Operational
Customer Support Portal
Operational
amatis Website
Operational
Cloud Services Management Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance