amatisnetworks Status

INC0059206 - CR2.LD5

Monitoring - We have successfully replaced the device and and seeing primary services restore. We are continuing to patch the remaining fibres to secondary services.
Apr 11, 2025 - 08:41 BST

Update - Engineers are currently on site to replace the failed device
Apr 11, 2025 - 07:25 BST

Identified - Following planned works one of our core routers in Slough LD5 has failed. We have engaged the vendor and RMA has been raised. Engineers are en route to site to replace and re-patch customer services
Apr 11, 2025 - 06:01 BST

Connectivity Operational

Ethernet Services (Fibre, EFM, GEA) Operational

LTE (4G) Services Operational

xDSL Services (ADSL/FTTC) Operational

Colocation (Network Connectivity) Operational

Cloud Services Major Outage

Virtual Datacentre (VDC) Operational

Virtual Private Servers (VPS) Operational

High Speed Storage Services Operational

Archival Backup Storage Services Major Outage

Cloud Connect Backup Storage Service Operational

Core Operational

Core Network Devices and Routing Operational

Internet Transit Operational

Public Internet Peering Operational

Private Internet Peering Operational

Infrastructure Operational

Datacentre Issues Operational

Power Operational

Cooling Operational

Security Operational

Platform Services Operational

Service Availability Monitoring Operational

DNS Services Operational

amatis Email Services Operational

Customer Portals, Tools and Contact Operational

Customer Graphing Tools Operational

amatis Phone System Operational

Customer Support Portal Operational

amatis Website Operational

Cloud Services Management Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 20, 2025

No incidents reported today.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

CHG0034807 - Emergency Maintenance - Slough

Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 BST

Scheduled - We will be carrying out emergency maintenance to add some configuration following the failure of a core PE router this morning (INC0059206). Customers with services directly connected or connected cross-site are deemed at risk throughout the maintenance. Maintenance is expected to be completed within the first 3 hours of the change window.

Customers have been notified directly
Apr 11, 19:53 BST

Apr 11, 2025

CHG0034788 - Network Maintenance - Core Router Upgrades - Slough LD5

Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST

Update - Following this maintenance one of our PE routers has failed requiring RMA. We will update as the fault progresses.
Apr 11, 05:12 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 BST

Scheduled - We will be carrying out essential software upgrades on some core routers located in LD5. We will be rerouting traffic away wherever possible to minimise the disruption to services. The devices may require several reloads so customers that terminate on these devices can expect up to 1 hour total downtime.

Customers with high availability services will be deemed at risk due to the loss of resilience, however, there may be a brief interruption whilst routing re-converges. Customers that terminate on these devices have been notified directly.
Apr 7, 10:55 BST

Apr 10, 2025

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.