amatisnetworks Status

All Systems Operational

Connectivity Operational

Ethernet Services (Fibre, EFM, GEA) Operational

LTE (4G) Services Operational

xDSL Services (ADSL/FTTC) Operational

Cloud Services Operational

Virtual Datacentre (VDC) Operational

Virtual Private Servers (VPS) Operational

High Speed Storage Services Operational

Archival Backup Storage Services Operational

Core Operational

Core Network Devices and Routing Operational

Internet Transit Operational

Public Internet Peering Operational

Private Internet Peering Operational

Infrastructure Operational

Datacentre Issues Operational

Power Operational

Cooling Operational

Security Operational

Platform Services Operational

Service Availability Monitoring Operational

DNS Services Operational

amatis Email Services Operational

Customer Portals, Tools and Contact Operational

Customer Graphing Tools Operational

amatis Phone System Operational

Customer Support Portal Operational

amatis Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG0030772 - Planned Network Maintenance - Ethernet Services Nov 19, 23:59 - Nov 20, 06:00 GMT

One of our circuit providers will be carrying out essential firmware upgrades on their network equipment. This will affect a few Ethernet services that route through the device. Customers affected will be notified individually.
Posted on Nov 12, 12:56 GMT

Past Incidents

Nov 19, 2018

CHG0030771 - Planned Network Maintenance - Ethernet Services

Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 GMT

Scheduled - One of our circuit providers will be carrying out essential firmware upgrades on their network equipment. This will affect a few Ethernet services that route through the device. Customers affected will be notified individually.
Nov 12, 12:30 GMT

Nov 18, 2018

CHG0030770 - Planned Network Maintenance - Ethernet Services

Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 GMT

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

INC0023436 -. LINX Route Hijack

Resolved - The issue has been resolved by a downstream customer of AS-TTK. We have turned LINX Route Server sessions back up along with the direct sessions to AS-TTK (AS20485)
Nov 13, 21:12 GMT

Identified - Hi,
We have detected a hijack of some google routes by AS-TTK. As a result we have shutdown peering on LINX route servers and have shutdown direct sessions to AS-TTK (AS20485).

All traffic is routing via alternate paths, please contact support if you are seeing any reachability issues.
Nov 12, 22:34 GMT

Nov 12, 2018

amatis Networks Phone System

Resolved - We are waiting for a full root cause for this issue, but the issue is resolved and there have been no further re-occurrences.
Nov 12, 11:49 GMT

Monitoring - Inbound calls now appear to be working and we are waiting for a full update and reason for outage from our phone system provider.
Nov 9, 11:38 GMT

Investigating - We are currently investigating an issue with our main telephone numbers starting 0118 321XXXX and have raised the issue to our voice provider.
Nov 9, 10:47 GMT

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

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