All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our Internet peering providers will be carrying out essential maintenance on their network in London. This is not expected to affect our service but as there will be hands on the ODFs and switches then it will be deemed 'At Risk' throughout. In the event that our service is affected customer traffic will re-route across alternative Internet links.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on Dec 6, 16:27 GMT
One of our Internet peering providers will be carrying out essential maintenance on their network in London. This is not expected to affect our service but as there will be hands on the ODFs and switches then it will be deemed 'At Risk' throughout. In the event that our service is affected customer traffic will re-route across alternative Internet links.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on Dec 6, 16:28 GMT
Past Incidents
Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:00 GMT
Scheduled - One of our Internet peering providers will be carrying out essential maintenance on their network in London. This is not expected to affect our service but as there will be hands on the ODFs and switches then it will be deemed 'At Risk' throughout. In the event that our service is affected customer traffic will re-route across alternative Internet links.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Dec 6, 16:26 GMT
Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:00 GMT
Scheduled - One of our circuit providers will be carrying out essential maintenance on their transmission network, which will affect one of our core network links between Newbury and London. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 22, 11:14 GMT