All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG0031513 - Planned Maintenance - Newbury-Basingstoke & Reading Central Nov 19, 20:00 - Nov 20, 00:00 GMT
amatis Networks will be carrying out maintenance to commission a new core link between Newbury and Basingstoke and to migrate a backhaul link into our APEX Reading Central location.

This maintenance is not expected to directly affect customer services as we will be re-routing traffic to alternative links before the start of the maintenance, and is an 'At Risk' notification only. Customers deemed at risk will be notified directly.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on Nov 12, 14:42 GMT
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
CHG0031547 - Planned Network Maintenance - Ethernet Services
Completed - The scheduled maintenance has been completed.
Nov 14, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:02 GMT
Scheduled - One of our circuit carriers will be carrying out essential maintenance on their network equipment, which will affect some Ethernet services over our network. Directly affected customers will be notified individually.

The expected impact duration is up to 30 minutes, however, there could be several service interruptions within the maintenance window.

Service affecting work is expected to take place between 01:00-04:00 GMT. If any services remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Nov 6, 15:57 GMT
Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
CHG0031517 - 3rd Party Maintenance - Newbury to London
Completed - This work has now been completed and traffic routing has been normalised. Thank you.
Nov 7, 07:58 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:45 GMT
Scheduled - One of our circuit providers will be carrying out essential maintenance on their transmission network, which will affect one of our core network links between Newbury and London. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Oct 28, 16:20 GMT
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

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