amatisnetworks Status

All Systems Operational

Connectivity Operational

Ethernet Services (Fibre, EFM, GEA) Operational

LTE (4G) Services Operational

xDSL Services (ADSL/FTTC) Operational

Cloud Services Operational

Virtual Datacentre (VDC) Operational

Virtual Private Servers (VPS) Operational

High Speed Storage Services Operational

Archival Backup Storage Services Operational

Core Operational

Core Network Devices and Routing Operational

Internet Transit Operational

Public Internet Peering Operational

Private Internet Peering Operational

Infrastructure Operational

Datacentre Issues Operational

Power Operational

Cooling Operational

Security Operational

Platform Services Operational

Service Availability Monitoring Operational

DNS Services Operational

amatis Email Services Operational

Customer Portals, Tools and Contact Operational

Customer Graphing Tools Operational

amatis Phone System Operational

Customer Support Portal Operational

amatis Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2020

No incidents reported today.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

CHG0031655 - Emergency Maintenance - APEX Backhaul

Completed - This work has been successfully completed. If any customers are experiencing issues following this work please get in touch with the amatis Technical Team through the normal channels.
Jan 14, 21:50 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:01 GMT

Scheduled - amatis will be carrying out emergency maintenance on APEX backhaul. This will affect customer services delivered out of the following APEX sites:

Reading Central
Basingstoke
Newbury
Bracknell

Customers may experience increased latency and routing changes during the maintenance window whilst traffic is re-directed across alternative links. Work is expected to take place within the first two hours of the maintenance window.
Jan 14, 16:28 GMT

INC0027778 - Newbury UPS Degraded

Resolved - We are closing this INC as we have had no further issues with the UPS system.
Jan 14, 16:29 GMT

Monitoring - The alarm has been cleared, however we are monitoring closely.
Dec 16, 11:04 GMT

Investigating - We have an alarm on the UPS system at our Newbury Data Centre. Engineers have been called and are due onsite within 2 hours.
We will send another update as soon as the error have been diagnosed.
Dec 16, 09:31 GMT

CHG0031642 - Tier 1 Internet Transit Maintenance - London

Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 GMT

Scheduled - One of our Tier 1 Internet Transit providers will be carrying out essential maintenance on their network in London. To prevent any interruption to our customers during this maintenance we will be re-routing Internet traffic away from this connection. Whilst this maintenance is not service affecting, some customers may experience sub-optimal routing for the duration.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Jan 9, 15:38 GMT

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

CHG0031631 - Planned Network Maintenance - DNS Services

Completed - The scheduled maintenance has been completed.
Jan 7, 16:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 10:00 GMT

Scheduled - amatis Networks will be performing essential maintenance on our DNS resolver DNS4.amatisnetworks.com and NS4.amatisnetworks.com.

We do not anticipate any customer services will be affected by this maintenance as we have 3 other servers to respond to queries.

Please ensure you have multiple DNS servers configured. Please contact our Service Desk if you need any assistance.
Dec 31, 16:12 GMT

Jan 6, 2020

No incidents reported.