All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG0033700 - Core Maintenance - APEX Slough Jun 8, 2023 20:00-23:00 BST
We will be carrying out maintenance on our core network in APEX Slough exchange. There is no impact expected but services terminating at this site are deemed at risk throughout the maintenance window.
Posted on Jun 05, 2023 - 16:20 BST
Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
INC0045443 APEX SSGLR Gloucester POP down
Resolved - Our backhaul remained up and stable. Our carrier confirmed their maintenance complete.
Jun 1, 07:54 BST
Monitoring - Our backhaul was restored at 00:40. The maintenance is still ongoing, so we might see further disruptions.
Jun 1, 00:50 BST
Identified - Unfortunately our backhaul provider failed to notify us of scheduled works that is taking place right now by a third party. All customer services connected to Gloucester exchange are affected. The maintenance window is scheduled until 06:00, but we were told that works should be done by 03:00 if all goes to plan.
Jun 1, 00:26 BST
Investigating - We are investigating a connectivity issue to our APEX Gloucester POP
Jun 1, 00:05 BST
May 31, 2023
CHG0033780 - Network Maintenance - Reading-Slough
Completed - The scheduled maintenance has been completed.
May 31, 08:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 19:30 BST
Scheduled - One of our circuit providers will be carrying out fibre splicing on their network in close proximity to a core link between Reading and Slough LD5. This work should not impact any live services, but we will divert traffic away as a precaution.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 26, 13:27 BST
May 30, 2023
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
CHG0033766 - Network Maintenance - Reading-Slough
Completed - The scheduled maintenance has been completed.
May 26, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 19:31 BST
Scheduled - One of our circuit providers will be carrying out fibre splicing on their network in close proximity to a core link between Reading and Slough LD5. This work should not impact any live services, but we will divert traffic away as a precaution.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 17, 10:41 BST
CHG0033753 - Tier 1 Internet Transit Maintenance - Slough
Completed - The scheduled maintenance has been completed.
May 26, 03:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:03 BST
Scheduled - One of our Tier 1 Internet Transit providers will be carrying out essential software upgrades on their network in Slough. Whilst this maintenance is not service affecting, traffic will route to alternate connections, which may cause some sub-optimal routing for the duration.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 19, 09:55 BST
May 25, 2023
CHG0033765 - Network Maintenance - Reading-Slough
Completed - The scheduled maintenance has been completed.
May 25, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:30 BST
Scheduled - One of our circuit providers will be carrying out fibre splicing on their network in close proximity to a core link between Reading and Slough LD5. This work should not impact any live services, but we will divert traffic away as a precaution.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 17, 10:40 BST
← Incident History Powered by Atlassian Statuspage