We will be carrying out maintenance on our core network in APEX Slough exchange. There is no impact expected but services terminating at this site are deemed at risk throughout the maintenance window. Posted on
Jun 05, 2023 - 16:20 BST
Resolved -
Our backhaul remained up and stable. Our carrier confirmed their maintenance complete.
Jun 1, 07:54 BST
Monitoring -
Our backhaul was restored at 00:40. The maintenance is still ongoing, so we might see further disruptions.
Jun 1, 00:50 BST
Identified -
Unfortunately our backhaul provider failed to notify us of scheduled works that is taking place right now by a third party. All customer services connected to Gloucester exchange are affected. The maintenance window is scheduled until 06:00, but we were told that works should be done by 03:00 if all goes to plan.
Jun 1, 00:26 BST
Investigating -
We are investigating a connectivity issue to our APEX Gloucester POP
Jun 1, 00:05 BST
Completed -
The scheduled maintenance has been completed.
May 31, 08:31 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 19:30 BST
Scheduled -
One of our circuit providers will be carrying out fibre splicing on their network in close proximity to a core link between Reading and Slough LD5. This work should not impact any live services, but we will divert traffic away as a precaution.
If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 26, 13:27 BST
Completed -
The scheduled maintenance has been completed.
May 26, 08:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 19:31 BST
Scheduled -
One of our circuit providers will be carrying out fibre splicing on their network in close proximity to a core link between Reading and Slough LD5. This work should not impact any live services, but we will divert traffic away as a precaution.
If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 17, 10:41 BST
Completed -
The scheduled maintenance has been completed.
May 26, 03:31 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:03 BST
Scheduled -
One of our Tier 1 Internet Transit providers will be carrying out essential software upgrades on their network in Slough. Whilst this maintenance is not service affecting, traffic will route to alternate connections, which may cause some sub-optimal routing for the duration.
If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 19, 09:55 BST
Completed -
The scheduled maintenance has been completed.
May 25, 08:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:30 BST
Scheduled -
One of our circuit providers will be carrying out fibre splicing on their network in close proximity to a core link between Reading and Slough LD5. This work should not impact any live services, but we will divert traffic away as a precaution.
If any customers experience any issues during this time please raise to our Support team through the normal channels.
May 17, 10:40 BST