All Systems Operational

Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) Operational
LTE (4G) Services Operational
xDSL Services (ADSL/FTTC) Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services Operational
Archival Backup Storage Services Operational
Cloud Connect Backup Storage Service Operational
Core Operational
Core Network Devices and Routing Operational
Internet Transit Operational
Public Internet Peering Operational
Private Internet Peering Operational
Infrastructure Operational
Datacentre Issues Operational
Power Operational
Cooling Operational
Security Operational
Platform Services Operational
Service Availability Monitoring Operational
DNS Services Operational
amatis Email Services Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools Operational
amatis Phone System Operational
Customer Support Portal Operational
amatis Website Operational
Cloud Services Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 23, 2026
INC0064281 - APEX Newbury Exchange (THNU) - Loss of service
Resolved - Services have remained fully stable since recovery, and we have not observed any further issues.

No additional impact is expected, so we are now closing this incident.

Apologies for the interruption to services and appreciate your patience while we worked to restore normal operation.
Mar 23, 08:38 GMT
Monitoring - Services are fully restored and operating normally since yesterday morning.

Our teams will continue to monitor the platform closely for an extended period to ensure everything remains stable.

We appreciate your patience and apologise for the inconvenience.
Mar 4, 10:49 GMT
Update - Services appear to have recovered, however we still have engineers on site investigating the root cause.
Mar 3, 12:00 GMT
Investigating - We are currently investigating a loss of service at the APEX Newbury exchange, which is affecting ethernet and xDSL services.
Mar 3, 09:50 GMT
INC0064571 - APEX CLFAR - Ethernet services
Resolved - Services have remained fully stable since recovery, and we have not observed any further issues.

No additional impact is expected, so we are now closing this incident.

Apologies for the interruption to services and appreciate your patience while we worked to restore normal operation.
Mar 23, 08:38 GMT
Update - The carrier advised that they had to re-splice the fibre to resolve the issue.

All services appear to be up and stable.
Mar 21, 16:11 GMT
Monitoring - We are seeing services restored as of 15:37 GMT.

Please note that services are deemed at risk until we receive full clears from the carrier.

We will update once we have confirmation that the repair is permanent.
Mar 21, 15:47 GMT
Investigating - We are seeing services down following carrier planned works CHG0035278.

We have raised this to the carrier and are awaiting further updates.
Mar 21, 14:07 GMT
Mar 22, 2026

No incidents reported.

Mar 21, 2026
Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026
Reading Data Centre (RDC) UPS Alarms
Resolved - This incident has been resolved
Mar 16, 16:15 GMT
Investigating - We are currently seeing alarms on the UPS system in our Reading Data Centre (RDC). Our maintenance vendor has been engaged and is attending site this morning to investigate.

There is currently no impact to services.

We will provide a further update once the vendor has completed their initial assessment.
Mar 16, 08:13 GMT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

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