One of our circuit providers will be carrying out fibre splicing in Slough LD5 area. This work should not impact any live services, but we will divert traffic away from our Slough LD5 to Reading Data Centre core link as a precaution.
This maintenance is also a risk to a core link that terminates at APEX Gloucester Exchange.
If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 25, 09:12 GMT
amatis will be carrying out essential software upgrades on two core routers in our LD5 POP.
We anticipate the total downtime to be up to 15 minutes whilst the devices reload, except customers with high availability services, which may only see a brief interruption whilst routing re-converges.
We will be rerouting traffic away wherever possible to minimise the disruption to service.
Dec 1, 16:19 GMT
WHAT IS THE FREEZE?
amatis imposes a Network Change Freeze every year during the busy Christmas and New Year period to remove all non-essential activity on our network and to reflect the fact that suppliers suspend provisioning activities.
This is to ensure that all services will continue to operate as normal during this very busy time of the year for many customers.
NETWORK FREEZE ACTIVE DATES
Friday 10/12/21 – Monday 03/01/22 (inclusive)
WHAT DOES THE FREEZE MEAN FOR ME?
During this period all core network build and planned maintenance activities will be suspended. Any emergency maintenance required would still be performed.
Support services are unaffected between these dates and customers can be assured that amatis will operate with full coverage throughout the holiday period for fault reporting and repair. Any Support requests which require network or system changes will not be handled until the end of the change freeze, except for genuine emergencies
During the Freeze period all orders (new and existing) will be put on hold until 4th January and these dates will be excluded from any quoted provisioning lead times. This excludes ADSL/FTTC provision (single order). We will endeavour to complete provisioning activities ahead of time assuming there is appropriate visibility / lead time.
HOW CAN I FIND OUT MORE?
If you have any questions or need any further information, please contact your account manager on 0118 321 9944
Dec 1, 11:56 GMT