Update - We are continuing to monitor the network but it appears stable since it was recovered earlier today. Our next update will be once we have further information about the root cause.
Apr 20, 16:53 BST
Update - We are continuing to monitor the network and it has remained stable since approximately 11:41 BST. We are currently gathering logs and information to share with our hardware vendor to enable them to find the root cause. Once we have determined the root cause we will share with our customers and detail the steps being taken to prevent a re-occurrence.
Apr 20, 13:32 BST
Monitoring - We have identified the issue and fixed it. Connectivity has been restored to all affected services.
We'll continue to monitor this link for a while before closing this incident.
Apr 20, 11:50 BST
Investigating - Good Morning,

We have a core link flapping in our Reading Data Centre. We have an engineer on site investigating. This will affect multiple customers that are connected to this Data Centre or have an MPLS internet breakout in this Data Centre
Apr 20, 11:20 BST
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG0032621 - Core Link Commissioning - Reading Apr 28, 20:00 - Apr 29, 00:00 BST
We will be commissioning a new core network link within our Reading Datacentre (RDC). There is no expected downtime to customer services, however, customer services in Reading are deemed 'at risk' throughout the maintenance.
Posted on Apr 22, 15:02 BST
Past Incidents
Apr 22, 2021

No incidents reported today.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

Unresolved incident: INC0034932 - Core link flapping in Reading Data Centre.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:01 BST
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network. The expected downtime for services is up to 4 hour whilst this work is carried out. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Mar 26, 17:01 GMT
Apr 14, 2021

No incidents reported.

Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 19:01 BST
Scheduled - One of our circuit providers will be carrying out maintenance on their network, which will affect one of our core network links. This is a backup link and has no customer traffic on it during normal operations.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Apr 6, 10:17 BST
Apr 12, 2021
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.