Update - The root cause of this outage was due to a software defect on one of our upstream Cloud switches. This software defect caused a loss of control-plane traffic between 21:08-21:20 BST before the internal diagnostics on the switch initiated a reload of the device. At the point of reload, customer traffic was re-routed to the secondary switch and services began to restore. Unfortunately, a knock on effect of the control-plane traffic issue was that some Cloud services were affected beyond this time. We have been liaising with several vendors that make up the individual components of the amatis Cloud platforms to ascertain the reason for the traffic failure and this is taking some time to gather all the data together.
We are working closely with these vendors to see if there are any improvements in design that can be implemented to avoid a corner-case scenario like we experienced.
In due course we will be issuing a planned maintenance window to patch against the software defect.
Oct 18, 2022 - 15:10 BST
We are working closely with these vendors to see if there are any improvements in design that can be implemented to avoid a corner-case scenario like we experienced.
In due course we will be issuing a planned maintenance window to patch against the software defect.
Oct 18, 2022 - 15:10 BST
Monitoring - We have identified a switch that reloaded unexpectedly. We are collecting crashlogs and will raise to the vendor.
All services are operating as expected, if you are experiencing issues please contact support through the normal channels.
Apologies for any inconvenience caused.
Sep 30, 2022 - 21:59 BST
All services are operating as expected, if you are experiencing issues please contact support through the normal channels.
Apologies for any inconvenience caused.
Sep 30, 2022 - 21:59 BST
Investigating - We are investigating alarms on the my amatis Cloud platform in Reading. An update will be posted shortly
Sep 30, 2022 - 21:32 BST
Sep 30, 2022 - 21:32 BST
Connectivity
Operational
Ethernet Services (Fibre, EFM, GEA)
?
Operational
LTE (4G) Services
?
Operational
xDSL Services (ADSL/FTTC)
?
Operational
Colocation (Network Connectivity)
Operational
Cloud Services
Operational
Virtual Datacentre (VDC)
Operational
Virtual Private Servers (VPS)
Operational
High Speed Storage Services
?
Operational
Archival Backup Storage Services
?
Operational
Core
Operational
Core Network Devices and Routing
?
Operational
Internet Transit
?
Operational
Public Internet Peering
?
Operational
Private Internet Peering
?
Operational
Infrastructure
Operational
Datacentre Issues
?
Operational
Power
?
Operational
Cooling
?
Operational
Security
?
Operational
Platform Services
Operational
Service Availability Monitoring
?
Operational
DNS Services
?
Operational
amatis Email Services
?
Operational
Customer Portals, Tools and Contact
Operational
Customer Graphing Tools
?
Operational
amatis Phone System
?
Operational
Customer Support Portal
?
Operational
amatis Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG0033540 - xDSL Services Planned Maintenance
Dec 21, 2022 00:00-06:00 GMT
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Nov 30, 2022 - 10:28 GMT
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Nov 30, 2022 - 10:28 GMT