Update - We are continuing to monitor the network but it appears stable since it was recovered earlier today. Our next update will be once we have further information about the root cause.
Apr 20, 16:53 BST
Apr 20, 16:53 BST
Update - We are continuing to monitor the network and it has remained stable since approximately 11:41 BST. We are currently gathering logs and information to share with our hardware vendor to enable them to find the root cause. Once we have determined the root cause we will share with our customers and detail the steps being taken to prevent a re-occurrence.
Apr 20, 13:32 BST
Apr 20, 13:32 BST
Monitoring - We have identified the issue and fixed it. Connectivity has been restored to all affected services.
We'll continue to monitor this link for a while before closing this incident.
Apr 20, 11:50 BST
We'll continue to monitor this link for a while before closing this incident.
Apr 20, 11:50 BST
Investigating - Good Morning,
We have a core link flapping in our Reading Data Centre. We have an engineer on site investigating. This will affect multiple customers that are connected to this Data Centre or have an MPLS internet breakout in this Data Centre
Apr 20, 11:20 BST
We have a core link flapping in our Reading Data Centre. We have an engineer on site investigating. This will affect multiple customers that are connected to this Data Centre or have an MPLS internet breakout in this Data Centre
Apr 20, 11:20 BST
Connectivity
Operational
Ethernet Services (Fibre, EFM, GEA)
?
Operational
LTE (4G) Services
?
Operational
xDSL Services (ADSL/FTTC)
?
Operational
Colocation (Network Connectivity)
Operational
Cloud Services
Operational
Virtual Datacentre (VDC)
Operational
Virtual Private Servers (VPS)
Operational
High Speed Storage Services
?
Operational
Archival Backup Storage Services
?
Operational
Core
Operational
Core Network Devices and Routing
?
Operational
Internet Transit
?
Operational
Public Internet Peering
?
Operational
Private Internet Peering
?
Operational
Infrastructure
Operational
Datacentre Issues
?
Operational
Power
?
Operational
Cooling
?
Operational
Security
?
Operational
Platform Services
Operational
Service Availability Monitoring
?
Operational
DNS Services
?
Operational
amatis Email Services
?
Operational
Customer Portals, Tools and Contact
Operational
Customer Graphing Tools
?
Operational
amatis Phone System
?
Operational
Customer Support Portal
?
Operational
amatis Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG0032621 - Core Link Commissioning - Reading
Apr 28, 20:00 - Apr 29, 00:00 BST
We will be commissioning a new core network link within our Reading Datacentre (RDC). There is no expected downtime to customer services, however, customer services in Reading are deemed 'at risk' throughout the maintenance.
Posted on Apr 22, 15:02 BST
Posted on Apr 22, 15:02 BST