All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 6 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Sep 13, 2022 - 11:09 BST
Update - RESCHEDULED - Our circuit provider has advised that this planned maintenance has been rescheduled from 26/09/2022 to 30/09/2022 due to their Royal Funeral change freeze that was implemented.
Sep 21, 2022 - 08:42 BST
Scheduled - One of our circuit providers will be carrying out essential software upgrades on their network which will affect a core link between Basingstoke and London Telehouse East. We will divert traffic away from this link as a precaution.

If any customers experience any issues during this time please raise to our Support team through the normal channels.

Sep 20, 2022 - 11:33 BST
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 1 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Posted on Sep 22, 2022 - 17:22 BST
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 1 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Posted on Sep 27, 2022 - 11:39 BST
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 1 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Posted on Sep 27, 2022 - 11:41 BST
Past Incidents
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 07:00 BST
Scheduled - One of our suppliers is performing maintenance on their network, which may affect LTE services over our network.

The expected downtime for services is up to 1 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Sep 16, 10:10 BST
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:04 BST
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 6 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Sep 13, 11:06 BST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 06:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:02 BST
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 2 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Sep 12, 11:57 BST
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 BST
Scheduled - One of our Internet peering providers will be carrying out essential software upgrades on their routers in London Telehouse. Traffic will reroute to alternative connections whilst the maintenance is being carried out.

If any customers experience any issues during this time please raise to our Support team through the normal channels.

Sep 9, 08:36 BST
Sep 15, 2022
Completed - The scheduled maintenance has been completed.
Sep 15, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:01 BST
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 2 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Sep 12, 11:55 BST
Sep 14, 2022

No incidents reported.