All Systems Operational
Connectivity
Operational
Ethernet Services (Fibre, EFM, GEA)
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Operational
LTE (4G) Services
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Operational
xDSL Services (ADSL/FTTC)
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Operational
Colocation (Network Connectivity)
Operational
Cloud Services
Operational
Virtual Datacentre (VDC)
Operational
Virtual Private Servers (VPS)
Operational
High Speed Storage Services
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Operational
Archival Backup Storage Services
?
Operational
Core
Operational
Core Network Devices and Routing
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Operational
Internet Transit
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Operational
Public Internet Peering
?
Operational
Private Internet Peering
?
Operational
Infrastructure
Operational
Datacentre Issues
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Operational
Power
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Operational
Cooling
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Operational
Security
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Operational
Platform Services
Operational
Service Availability Monitoring
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Operational
DNS Services
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Operational
amatis Email Services
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Operational
Customer Portals, Tools and Contact
Operational
Customer Graphing Tools
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Operational
amatis Phone System
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Operational
Customer Support Portal
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Operational
amatis Website
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG0033421 - xDSL Services Planned Maintenance
Sep 29, 2022 00:01-06:01 BST
Scheduled -
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.
The expected downtime for services is up to 6 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Sep 13, 2022 - 11:09 BST
The expected downtime for services is up to 6 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Sep 13, 2022 - 11:09 BST
CHG0033393 - Planned Maintenance - Basingstoke to London (RESCHEDULED)
Sep 30, 2022 23:00 - Oct 1, 2022 06:00 BST
Update -
RESCHEDULED - Our circuit provider has advised that this planned maintenance has been rescheduled from 26/09/2022 to 30/09/2022 due to their Royal Funeral change freeze that was implemented.
Sep 21, 2022 - 08:42 BST
Sep 21, 2022 - 08:42 BST
Scheduled -
One of our circuit providers will be carrying out essential software upgrades on their network which will affect a core link between Basingstoke and London Telehouse East. We will divert traffic away from this link as a precaution.
If any customers experience any issues during this time please raise to our Support team through the normal channels.
Sep 20, 2022 - 11:33 BST
If any customers experience any issues during this time please raise to our Support team through the normal channels.
Sep 20, 2022 - 11:33 BST
CHG0033436 - xDSL Services Planned Maintenance
Oct 5, 2022 00:00-06:00 BST
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Sep 22, 2022 - 17:22 BST
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Sep 22, 2022 - 17:22 BST
CHG0033447 - xDSL Services Planned Maintenance
Oct 14, 2022 00:00-06:00 BST
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Sep 27, 2022 - 11:39 BST
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Sep 27, 2022 - 11:39 BST
CHG0033449 - xDSL Services Planned Maintenance
Oct 25, 2022 00:00-06:00 BST
One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Sep 27, 2022 - 11:41 BST
The expected downtime for services is up to 1 hour whilst this work is carried out.
If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Posted on Sep 27, 2022 - 11:41 BST