All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA)   ? Operational
LTE (4G) Services   ? Operational
xDSL Services (ADSL/FTTC)   ? Operational
Cloud Services Operational
Virtual Datacentre (VDC)   Operational
Virtual Private Servers (VPS)   Operational
High Speed Storage Services   ? Operational
Archival Backup Storage Services   ? Operational
Core Operational
Core Network Devices and Routing   ? Operational
Internet Transit   ? Operational
Public Internet Peering   ? Operational
Private Internet Peering   ? Operational
Infrastructure Operational
Datacentre Issues   ? Operational
Power   ? Operational
Cooling   ? Operational
Security   ? Operational
Platform Services Operational
Service Availability Monitoring   ? Operational
DNS Services   ? Operational
amatis Email Services   ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools   ? Operational
amatis Phone System   ? Operational
Customer Support Portal   ? Operational
amatis Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our circuit providers will be carrying out essential firmware upgrades on their network equipment. This will affect a few Ethernet services that route through the device. Customers affected will be notified individually.
Posted on Nov 12, 12:56 GMT
Past Incidents
Nov 19, 2018
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 GMT
Scheduled - One of our circuit providers will be carrying out essential firmware upgrades on their network equipment. This will affect a few Ethernet services that route through the device. Customers affected will be notified individually.
Nov 12, 12:30 GMT
Nov 18, 2018
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 GMT
Scheduled - One of our circuit providers will be carrying out essential firmware upgrades on their network equipment. This will affect a few Ethernet services that route through the device. Customers affected will be notified individually.
Nov 12, 12:17 GMT
Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - The issue has been resolved by a downstream customer of AS-TTK. We have turned LINX Route Server sessions back up along with the direct sessions to AS-TTK (AS20485)
Nov 13, 21:12 GMT
Identified - Hi,
We have detected a hijack of some google routes by AS-TTK. As a result we have shutdown peering on LINX route servers and have shutdown direct sessions to AS-TTK (AS20485).

All traffic is routing via alternate paths, please contact support if you are seeing any reachability issues.
Nov 12, 22:34 GMT
Nov 12, 2018
Resolved - We are waiting for a full root cause for this issue, but the issue is resolved and there have been no further re-occurrences.
Nov 12, 11:49 GMT
Monitoring - Inbound calls now appear to be working and we are waiting for a full update and reason for outage from our phone system provider.
Nov 9, 11:38 GMT
Investigating - We are currently investigating an issue with our main telephone numbers starting 0118 321XXXX and have raised the issue to our voice provider.
Nov 9, 10:47 GMT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.