All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our circuit providers will be carrying out fibre splicing in Slough LD5 area. This work should not impact any live services, but we will divert traffic away from our Slough LD5 to Reading Data Centre core link as a precaution.

This maintenance is also a risk to a core link that terminates at APEX Gloucester Exchange.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on Nov 25, 09:12 GMT
CHG0033041 - Essential Software Upgrades - LD5 Dec 9, 20:30 - Dec 10, 02:00 GMT
amatis will be carrying out essential software upgrades on two core routers in our LD5 POP.

We anticipate the total downtime to be up to 15 minutes whilst the devices reload, except customers with high availability services, which may only see a brief interruption whilst routing re-converges.

We will be rerouting traffic away wherever possible to minimise the disruption to service.
Posted on Dec 1, 16:19 GMT
amatis Change Freeze 2021 Dec 10, 00:01 - Jan 4, 00:01 GMT
WHAT IS THE FREEZE?

amatis imposes a Network Change Freeze every year during the busy Christmas and New Year period to remove all non-essential activity on our network and to reflect the fact that suppliers suspend provisioning activities.

This is to ensure that all services will continue to operate as normal during this very busy time of the year for many customers.

NETWORK FREEZE ACTIVE DATES

Friday 10/12/21 – Monday 03/01/22 (inclusive)

WHAT DOES THE FREEZE MEAN FOR ME?

Core Network
During this period all core network build and planned maintenance activities will be suspended. Any emergency maintenance required would still be performed.

Technical Support
Support services are unaffected between these dates and customers can be assured that amatis will operate with full coverage throughout the holiday period for fault reporting and repair. Any Support requests which require network or system changes will not be handled until the end of the change freeze, except for genuine emergencies

Provisioning
During the Freeze period all orders (new and existing) will be put on hold until 4th January and these dates will be excluded from any quoted provisioning lead times. This excludes ADSL/FTTC provision (single order). We will endeavour to complete provisioning activities ahead of time assuming there is appropriate visibility / lead time.

HOW CAN I FIND OUT MORE?

If you have any questions or need any further information, please contact your account manager on 0118 321 9944
Posted on Dec 1, 11:56 GMT
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 19:30 GMT
Scheduled - One of our circuit providers will be carrying out essential software upgrades on their network, which will affect one of our core links between our APEX Bracknell and APEX Slough POPs. We will be re-routing traffic away from the affected link for the duration of the maintenance so no customer traffic should be impacted.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 15, 08:54 GMT
Nov 22, 2021

No incidents reported.

Nov 21, 2021
Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.