Monitoring - We have successfully replaced the device and and seeing primary services restore. We are continuing to patch the remaining fibres to secondary services.
Apr 11, 2025 - 08:41 BST
Update - Engineers are currently on site to replace the failed device
Apr 11, 2025 - 07:25 BST
Identified - Following planned works one of our core routers in Slough LD5 has failed. We have engaged the vendor and RMA has been raised. Engineers are en route to site to replace and re-patch customer services
Apr 11, 2025 - 06:01 BST
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Major Outage
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Major Outage
Cloud Connect Backup Storage Service ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Cloud Services Management Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 20, 2025

No incidents reported today.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 BST
Scheduled - We will be carrying out emergency maintenance to add some configuration following the failure of a core PE router this morning (INC0059206). Customers with services directly connected or connected cross-site are deemed at risk throughout the maintenance. Maintenance is expected to be completed within the first 3 hours of the change window.

Customers have been notified directly

Apr 11, 19:53 BST
Apr 11, 2025
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST
Update - Following this maintenance one of our PE routers has failed requiring RMA. We will update as the fault progresses.
Apr 11, 05:12 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 BST
Scheduled - We will be carrying out essential software upgrades on some core routers located in LD5. We will be rerouting traffic away wherever possible to minimise the disruption to services. The devices may require several reloads so customers that terminate on these devices can expect up to 1 hour total downtime.

Customers with high availability services will be deemed at risk due to the loss of resilience, however, there may be a brief interruption whilst routing re-converges. Customers that terminate on these devices have been notified directly.

Apr 7, 10:55 BST
Apr 10, 2025
Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.