In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 2024 - 21:00 BST
Scheduled - The hardware vendor has recommended that we carry out a manual reload of the PE device as part of the fix for the issue that caused the unexpected reload on incident INC0050996. Customer services that terminate on this device will experience a loss of service for up to 12 minutes whilst the device reloads.

Customers that terminate on the device have been notified directly.

Apr 15, 2024 21:00 - Apr 16, 2024 06:00 BST
Connectivity Under Maintenance
Ethernet Services (Fibre, EFM, GEA) ? Under Maintenance
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Under Maintenance
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Cloud Connect Backup Storage Service ? Operational
Core Under Maintenance
Core Network Devices and Routing ? Under Maintenance
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Cloud Services Management Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 15, 2024

Unresolved incident: CHG0034210 - APEX Newbury PE Maintneance.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 BST
Scheduled - amatis will be carrying out maintenance that will affect one our DNS/NTP servers for up to 3 hours. The Server is DNS2/NS2 and will affect IPv4 and IPv6 DNS. Customers are advised to ensure that they have two DNS servers configured on their network devices to avoid an outage (all managed services will have this configured by default).

Any questions please contact us through the support portal as normal.

Apr 5, 15:17 BST
Apr 10, 2024
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

Apr 1, 2024

No incidents reported.