All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2020

No incidents reported today.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Completed - The scheduled maintenance has been completed.
Aug 12, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 19:00 BST
Scheduled - One of our circuit providers will be carrying out emergency maintenance on their network, which may affect one of our core network links between Reading and Slough. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Aug 11, 15:52 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:01 BST
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network. The expected downtime for services is up to 1 hour whilst this work is carried out. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal
Jul 29, 10:02 BST
Aug 11, 2020
Completed - The scheduled maintenance has been completed.
Aug 11, 21:42 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 21:00 BST
Scheduled - amatis Networks will be performing and emergency software upgrade on a switch platform in our Reading Data Centre (RDC) to resolve a memory leak. During this time we anticipate a loss of service for up to 5 minutes. Any customers with PE resilient connects will have no loss of production traffic, however there will be a loss of redundancy.

All directly impacted customers will be individually notified.
Aug 11, 18:56 BST
Completed - The scheduled maintenance has been completed.
Aug 11, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:30 BST
Update - Please note that our circuit provider has rescheduled this to 10/08/2020
Aug 5, 15:53 BST
Scheduled - One of our circuit providers will be carrying out essential maintenance to divert a cable around some road/building works. As this may affect one of our core network links between Bracknell and Slough we will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Aug 3, 10:26 BST
Aug 10, 2020
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.