In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 BST
Scheduled - One of our circuit carriers will be carrying out essential maintenance on their network equipment, which will affect Ethernet services over our network. Directly affected customers will be notified individually.

The expected impact duration is up to 180 minutes, however, there could be several service interruptions within the maintenance window.

Work is expected to take place after midnight and be completed within 3 hours. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Monitoring - We have been advised that the cell network is operating normally and has been stable overnight. We are still seeing some 4G connections down and will be contacting those customers directly to arrange for the equipment to be power-cycled.
Oct 18, 08:07 BST
Update - The cell network provider has started to re-introduce traffic on to their network and we have seen some services recover. For any customers with 4G services that are still down we would advise rebooting the equipment to refresh the cellular connection.
Oct 17, 12:34 BST
Identified - Three are continuing to investigate with vendors whilst regressing a change which is expected to take up to 2 hours. ETR 09:15 (UTC+1)
Oct 17, 07:37 BST
Investigating - We are currently aware of an issue with the Three network where we are experiencing intermittent data traffic drops. We are currently liaising with the network to determine the root cause of this.

We would advise any customers experiencing this to please raise an incident or contact the Service Desk team.
Oct 17, 07:36 BST
Connectivity Partial Outage
Ethernet Services (Fibre, EFM, GEA) ? Under Maintenance
LTE (4G) Services ? Partial Outage
xDSL Services (ADSL/FTTC) ? Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 BST
Scheduled - One of our circuit carriers will be carrying out essential maintenance on their network equipment, which will affect Ethernet services over our network. Directly affected customers will be notified individually.

The expected impact duration is up to 60 minutes, however, there could be several service interruptions within the maintenance window.

Work is expected to take place within the first 2 hours of the maintenance window. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Oct 4, 12:08 BST
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 BST
Scheduled - One of our circuit carriers will be carrying out essential maintenance on their network equipment, which will affect Ethernet services over our network. Directly affected customers will be notified individually.

The expected impact duration is up to 15 minutes, however, there could be several service interruptions within the maintenance window.

Work is expected to take place within the first 3 hours of the maintenance window. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Oct 4, 12:07 BST
Oct 17, 2019
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 BST
Scheduled - One of our circuit carriers will be carrying out essential maintenance on their network equipment, which will affect Ethernet services over our network. Directly affected customers will be notified individually.

The expected impact duration is up to 15 minutes, however, there could be several service interruptions within the maintenance window.

Work is expected to take place within the first 2 hours of the maintenance window. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Oct 4, 12:05 BST
Oct 16, 2019
Completed - This work has been completed successfully.
Oct 16, 07:17 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:45 BST
Scheduled - One of our circuit providers will be carrying out essential maintenance on their transmission network, which will affect one of our core network links between Newbury and London. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Oct 7, 10:16 BST
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.