All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our circuit providers will be carrying out maintenance on their network, which will affect one of our core network links between Reading and Slough. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on Nov 13, 11:02 GMT
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020
Resolved - The maintenance was completed and the link has remained stable since. amatis apologises for the impact to customer services experienced last night.
Nov 25, 08:12 GMT
Identified - We have identified a core link that failed before re-routing traffic for CHG0032291 which impacted MPLS customers and customers that have diverse firewall services into LD5. There was a loss of service between 19:27:46 and 19:28:28 before traffic was routed across a diverse link.

We are currently monitoring traffic destinations and traffic levels across the network to ensure they are routing around the affected link.
Nov 24, 19:58 GMT
Completed - This maintenance was completed by our carrier by 6am
Nov 25, 08:11 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 GMT
Scheduled - One of our circuit providers will be carrying out maintenance on their network, which will affect one of our core network links between Reading and Slough. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 13, 10:56 GMT
Nov 24, 2020
Nov 23, 2020
Completed - This maintenance has been completed successfully.
Nov 23, 22:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 GMT
Scheduled - amatis Networks will be carrying out an emergency fibre re-route in Newbury. Customers should not see any impact to service however customer services are deemed 'At Risk' throughout the maintenance window
Nov 23, 14:51 GMT
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 05:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 GMT
Scheduled - One of our circuit providers will be carrying out emergency maintenance on their network. Engineers will be working close to live circuit.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 20, 09:51 GMT
Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:00 GMT
Scheduled - One of our circuit providers will be carrying out maintenance on their network, which may affect one of our core network links between Reading and Slough. If necessary we will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 13, 11:01 GMT
Nov 19, 2020
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Completed - The scheduled maintenance has been completed.
Nov 12, 22:08 GMT
Verifying - Verification is currently underway for the maintenance items.
Nov 12, 21:36 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:01 GMT
Scheduled - The VMware Cloud Director UI will be going down during the specified time in order to complete necessary maintenance to facilitate future upgrades to the cloud platform. The running state of customer VMs will not be affected during this window however your ability to manage your VDC environment will be affected. Please complete all work before this window begins.
Nov 12, 08:50 GMT