All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2020

No incidents reported today.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Completed - This work has been successfully completed. If any customers are experiencing issues following this work please get in touch with the amatis Technical Team through the normal channels.
Jan 14, 21:50 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:01 GMT
Scheduled - amatis will be carrying out emergency maintenance on APEX backhaul. This will affect customer services delivered out of the following APEX sites:

Reading Central
Basingstoke
Newbury
Bracknell

Customers may experience increased latency and routing changes during the maintenance window whilst traffic is re-directed across alternative links. Work is expected to take place within the first two hours of the maintenance window.
Jan 14, 16:28 GMT
Resolved - We are closing this INC as we have had no further issues with the UPS system.
Jan 14, 16:29 GMT
Monitoring - The alarm has been cleared, however we are monitoring closely.
Dec 16, 11:04 GMT
Investigating - We have an alarm on the UPS system at our Newbury Data Centre. Engineers have been called and are due onsite within 2 hours.
We will send another update as soon as the error have been diagnosed.
Dec 16, 09:31 GMT
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 GMT
Scheduled - One of our Tier 1 Internet Transit providers will be carrying out essential maintenance on their network in London. To prevent any interruption to our customers during this maintenance we will be re-routing Internet traffic away from this connection. Whilst this maintenance is not service affecting, some customers may experience sub-optimal routing for the duration.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Jan 9, 15:38 GMT
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020
Completed - The scheduled maintenance has been completed.
Jan 7, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 10:00 GMT
Scheduled - amatis Networks will be performing essential maintenance on our DNS resolver DNS4.amatisnetworks.com and NS4.amatisnetworks.com.

We do not anticipate any customer services will be affected by this maintenance as we have 3 other servers to respond to queries.

Please ensure you have multiple DNS servers configured. Please contact our Service Desk if you need any assistance.
Dec 31, 16:12 GMT
Jan 6, 2020

No incidents reported.