In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 BST
Oct 22, 22:00 BST
Scheduled - One of our circuit carriers will be carrying out essential maintenance on their network equipment, which will affect Ethernet services over our network. Directly affected customers will be notified individually.
The expected impact duration is up to 180 minutes, however, there could be several service interruptions within the maintenance window.
Work is expected to take place after midnight and be completed within 3 hours. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
The expected impact duration is up to 180 minutes, however, there could be several service interruptions within the maintenance window.
Work is expected to take place after midnight and be completed within 3 hours. If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.
Monitoring - We have been advised that the cell network is operating normally and has been stable overnight. We are still seeing some 4G connections down and will be contacting those customers directly to arrange for the equipment to be power-cycled.
Oct 18, 08:07 BST
Oct 18, 08:07 BST
Update - The cell network provider has started to re-introduce traffic on to their network and we have seen some services recover. For any customers with 4G services that are still down we would advise rebooting the equipment to refresh the cellular connection.
Oct 17, 12:34 BST
Oct 17, 12:34 BST
Identified - Three are continuing to investigate with vendors whilst regressing a change which is expected to take up to 2 hours. ETR 09:15 (UTC+1)
Oct 17, 07:37 BST
Oct 17, 07:37 BST
Investigating - We are currently aware of an issue with the Three network where we are experiencing intermittent data traffic drops. We are currently liaising with the network to determine the root cause of this.
We would advise any customers experiencing this to please raise an incident or contact the Service Desk team.
Oct 17, 07:36 BST
We would advise any customers experiencing this to please raise an incident or contact the Service Desk team.
Oct 17, 07:36 BST
Connectivity
Partial Outage
Ethernet Services (Fibre, EFM, GEA)
?
Under Maintenance
LTE (4G) Services
?
Partial Outage
xDSL Services (ADSL/FTTC)
?
Operational
Cloud Services
Operational
Virtual Datacentre (VDC)
Operational
Virtual Private Servers (VPS)
Operational
High Speed Storage Services
?
Operational
Archival Backup Storage Services
?
Operational
Core
Operational
Core Network Devices and Routing
?
Operational
Internet Transit
?
Operational
Public Internet Peering
?
Operational
Private Internet Peering
?
Operational
Infrastructure
Operational
Datacentre Issues
?
Operational
Power
?
Operational
Cooling
?
Operational
Security
?
Operational
Platform Services
Operational
Service Availability Monitoring
?
Operational
DNS Services
?
Operational
amatis Email Services
?
Operational
Customer Portals, Tools and Contact
Operational
Customer Graphing Tools
?
Operational
amatis Phone System
?
Operational
Customer Support Portal
?
Operational
amatis Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance