All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG0032647 - 3rd party maintenance - LD5 May 8, 19:30 - May 9, 08:00 BST
One of our circuit providers will be carrying out essential maintenance on their network, which will affect some of our network links in Slough. We will be re-routing traffic away from the affected link(s) to reduce the risk to customer services.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on May 4, 08:43 BST
Past Incidents
May 7, 2021

No incidents reported today.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
INC0034932 - Core link flapping in Reading Data Centre
Resolved - The faulty core link has remained stable since service restored. The root cause of this was a faulty ether-channel on our network, which caused a flapping state and major degradation to some customer services. If customers require further details of this fault please raise a case through the usual channels.
May 4, 08:44 BST
Update - We are continuing to monitor the network but it appears stable since it was recovered earlier today. Our next update will be once we have further information about the root cause.
Apr 20, 16:53 BST
Update - We are continuing to monitor the network and it has remained stable since approximately 11:41 BST. We are currently gathering logs and information to share with our hardware vendor to enable them to find the root cause. Once we have determined the root cause we will share with our customers and detail the steps being taken to prevent a re-occurrence.
Apr 20, 13:32 BST
Monitoring - We have identified the issue and fixed it. Connectivity has been restored to all affected services.
We'll continue to monitor this link for a while before closing this incident.
Apr 20, 11:50 BST
Investigating - Good Morning,

We have a core link flapping in our Reading Data Centre. We have an engineer on site investigating. This will affect multiple customers that are connected to this Data Centre or have an MPLS internet breakout in this Data Centre
Apr 20, 11:20 BST
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
CHG0032619 - Core Switch Replacement - London
Completed - This work has been completed. If any customers are experiencing an issue please get in touch through the normal channels.
Apr 29, 23:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 BST
Scheduled - amatis will be replacing a faulty switch in our Telehouse East POP, which will affect customers that terminate on this switch directly as well as xDSL connections. The expected downtime for customer services will be up to 1 hour whilst connections are migrated to the replacement switch. Customers that are directly affected by this maintenance have been notified directly.

This maintenance will also affect one of our core network links and a public Internet peering LAN connection. This may cause some brief sub-optimal routing and/or latency.

xDSL customers may see some brief interruption whilst the connections migrate over to alternative LNS devices.

All other services that pass through this POP but are not directly affected are deemed at risk whilst the maintenance takes place.
Apr 23, 09:41 BST
Apr 28, 2021
CHG0032639 - DNS3/NS3 Maintenance
Completed - The maintenance is now complete
Apr 28, 22:13 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 BST
Scheduled - amatis will be carrying out maintenance that will affect one our DNS/NTP servers for up to 10 minutes. The Server is DNS3/NS3 and will affect IPv4 and IPv6 DNS. Customers are advised to ensure that they have two DNS servers configured on their network devices to avoid an outage (all managed services will have this configured by default). Any questions please contact us through the support portal as normal.
Apr 23, 08:37 BST
CHG0032621 - Core Link Commissioning - Reading
Completed - This maintenance has been completed successfully.
Apr 28, 21:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 BST
Scheduled - We will be commissioning a new core network link within our Reading Datacentre (RDC). There is no expected downtime to customer services, however, customer services in Reading are deemed 'at risk' throughout the maintenance.
Apr 22, 15:02 BST
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

← Incident History Powered by Statuspage