Partial System Outage

Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Major Outage
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Major Outage
Cloud Connect Backup Storage Service ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Cloud Services Management Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Completed - The scheduled maintenance has been completed.
May 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 BST
Scheduled - We will be carrying out essential software upgrades on some core routers located in LD5. We will be rerouting traffic away wherever possible to minimise the disruption to services. The devices may require several reloads so customers that terminate on these devices can expect up to 1 hour total downtime.

Customers with high availability services will be deemed at risk due to the loss of resilience, however, there may be a brief interruption whilst routing re-converges. Customers that terminate on these devices have been notified directly.

May 12, 11:02 BST
May 15, 2025
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.