amatisnetworks Status

All Systems Operational

Connectivity Operational

Ethernet Services (Fibre, EFM, GEA) Operational

LTE (4G) Services Operational

xDSL Services (ADSL/FTTC) Operational

Cloud Services Operational

Virtual Datacentre (VDC) Operational

Virtual Private Servers (VPS) Operational

High Speed Storage Services Operational

Archival Backup Storage Services Operational

Core Operational

Core Network Devices and Routing Operational

Internet Transit Operational

Public Internet Peering Operational

Private Internet Peering Operational

Infrastructure Operational

Datacentre Issues Operational

Power Operational

Cooling Operational

Security Operational

Platform Services Operational

Service Availability Monitoring Operational

DNS Services Operational

amatis Email Services Operational

Customer Portals, Tools and Contact Operational

Customer Graphing Tools Operational

amatis Phone System Operational

Customer Support Portal Operational

amatis Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG0032299 - 3rd Party Maintenance - Reading to Slough Dec 1, 19:00 - Dec 2, 09:00 GMT

One of our circuit providers will be carrying out maintenance on their network, which will affect one of our core network links between Reading and Slough. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on Nov 13, 11:02 GMT

Past Incidents

Nov 26, 2020

No incidents reported today.

Nov 25, 2020

INC0032622 - Core Link Failure - London

Resolved - The maintenance was completed and the link has remained stable since. amatis apologises for the impact to customer services experienced last night.
Nov 25, 08:12 GMT

Identified - We have identified a core link that failed before re-routing traffic for CHG0032291 which impacted MPLS customers and customers that have diverse firewall services into LD5. There was a loss of service between 19:27:46 and 19:28:28 before traffic was routed across a diverse link.

We are currently monitoring traffic destinations and traffic levels across the network to ensure they are routing around the affected link.
Nov 24, 19:58 GMT

CHG0032291 - 3rd Party Maintenance - Reading to Slough

Completed - This maintenance was completed by our carrier by 6am
Nov 25, 08:11 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 GMT

Scheduled - One of our circuit providers will be carrying out maintenance on their network, which will affect one of our core network links between Reading and Slough. We will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 13, 10:56 GMT

Nov 24, 2020

Nov 23, 2020

CHG0032326 - Emergency Fibre Re-route - Newbury

Completed - This maintenance has been completed successfully.
Nov 23, 22:10 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 GMT

Scheduled - amatis Networks will be carrying out an emergency fibre re-route in Newbury. Customers should not see any impact to service however customer services are deemed 'At Risk' throughout the maintenance window
Nov 23, 14:51 GMT

Nov 22, 2020

No incidents reported.

Nov 21, 2020

CHG0032323 - 3rd Party Emergency Maintenance - Slough to London

Completed - The scheduled maintenance has been completed.
Nov 21, 05:01 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 GMT

Scheduled - One of our circuit providers will be carrying out emergency maintenance on their network. Engineers will be working close to live circuit.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 20, 09:51 GMT

Nov 20, 2020

CHG0032306 - 3rd Party Maintenance - Reading to Slough

Completed - The scheduled maintenance has been completed.
Nov 20, 09:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:00 GMT

Scheduled - One of our circuit providers will be carrying out maintenance on their network, which may affect one of our core network links between Reading and Slough. If necessary we will be re-routing customer traffic away from the affected link before the maintenance commences and will normalise the traffic once the circuit provider's work has completed.

This maintenance is not expected to directly affect customer services, and is an 'At Risk' notification only. If any customers experience any issues during this time please raise to our Support team through the normal channels.
Nov 13, 11:01 GMT

Nov 19, 2020

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

CHG0032287 - VMware Cloud Director Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 22:08 GMT

Verifying - Verification is currently underway for the maintenance items.
Nov 12, 21:36 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:01 GMT

Scheduled - The VMware Cloud Director UI will be going down during the specified time in order to complete necessary maintenance to facilitate future upgrades to the cloud platform. The running state of customer VMs will not be affected during this window however your ability to manage your VDC environment will be affected. Please complete all work before this window begins.
Nov 12, 08:50 GMT