All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
amatis Change Freeze 2023 Dec 15, 2023 00:01 - Jan 2, 2024 23:59 GMT

amatis imposes a Network Change Freeze every year during the busy Christmas and New Year period to remove all non-essential activity on our network and to reflect the fact that suppliers suspend provisioning activities.

This is to ensure that all services will continue to operate as normal during this very busy time of the year for many customers.


Friday 15/12/23 – Tuesday 02/01/24 (inclusive)


Core Network

During this period all core network build and planned maintenance activities will be suspended. Any emergency maintenance required would still be performed.

Technical Support

Support services are unaffected between these dates and customers can be assured that amatis will operate with full coverage throughout the holiday period for fault reporting and repair. Any Support requests which require network or system changes will not be handled until the end of the change freeze, except for genuine emergencies


During the Freeze period all orders (new and existing) will be put on hold until 3rd January 2024 and these dates will be excluded from any quoted provisioning lead times. This excludes xDSL provision (single order). We will endeavour to complete provisioning activities ahead of time assuming there is appropriate visibility / lead time.


If you have any questions or need any further information, please contact your account manager on 0118 321 9944

Posted on Nov 17, 2023 - 13:12 GMT
Past Incidents
Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 GMT
Scheduled - One of our suppliers is performing maintenance on their network, which may affect xDSL services over our network.

The expected downtime for services is up to 5 hour whilst this work is carried out.

If any sessions remain down following the maintenance then please reboot the CPE device prior to raising a fault on our support portal.

Nov 9, 12:03 GMT
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.