WHAT IS THE FREEZE?
amatis imposes a Network Change Freeze every year during the busy Christmas and New Year period to remove all non-essential activity on our network and to reflect the fact that suppliers suspend provisioning activities.
This is to ensure that all services will continue to operate as normal during this very busy time of the year for many customers.
NETWORK FREEZE ACTIVE DATES
Friday 15/12/23 – Tuesday 02/01/24 (inclusive)
WHAT DOES THE FREEZE MEAN FOR ME?
During this period all core network build and planned maintenance activities will be suspended. Any emergency maintenance required would still be performed.
Support services are unaffected between these dates and customers can be assured that amatis will operate with full coverage throughout the holiday period for fault reporting and repair. Any Support requests which require network or system changes will not be handled until the end of the change freeze, except for genuine emergencies
During the Freeze period all orders (new and existing) will be put on hold until 3rd January 2024 and these dates will be excluded from any quoted provisioning lead times. This excludes xDSL provision (single order). We will endeavour to complete provisioning activities ahead of time assuming there is appropriate visibility / lead time.
HOW CAN I FIND OUT MORE?
If you have any questions or need any further information, please contact your account manager on 0118 321 9944
Nov 17, 2023 - 13:12 GMT