All Systems Operational
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our Tier 1 Internet Transit providers will be carrying out essential maintenance on their network in London. To prevent any interruption to our customers during this maintenance we will be re-routing Internet traffic away from this connection. Whilst this maintenance is not service affecting, some customers may experience sub-optimal routing for the duration.

If any customers experience any issues during this time please raise to our Support team through the normal channels.
Posted on Sep 23, 12:36 BST
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 BST
Scheduled - amatis will be carrying out hardware upgrade in the APEX POP Reading Central exchange. Customers that terminate on this device will see a loss of service whilst the service is migrated on to the replacement device and have been notified directly.

Other traffic will be rerouted away from the device before the maintenance begins to prevent impact to other customer services. Some customer services may experience a slight increase in latency during the maintenance.
Sep 10, 16:48 BST
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 10:51 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:30 BST
Scheduled - Over the specified 2 days, we will be performing maintenance on the management infrastructure that supports the amatis Cloud platform. This is considered low risk and should not impact your usage of the platform during this time. This will not affect production traffic and is purely the management infrastructure.
Sep 8, 09:10 BST
Sep 15, 2021
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Completed - All work has been completed sucessfully.
Sep 13, 20:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:30 BST
Scheduled - We will be moving some equipment that provides of one the redundant links between our Reading Data Center (RDC) and our APEX POP in Reading Central Exchange.
This is an at risk notification and there should be no impact to traffic. Core links will be costed out before maintenance starts.
Sep 8, 16:29 BST
Sep 12, 2021

No incidents reported.