Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 16, 2024 - 00:01 GMT
Scheduled
WHAT IS THE FREEZE?
amatis imposes a network change freeze every year during the busy festive season to remove all non-essential activity on our network and to reflect the fact that some suppliers suspend provisioning activities.
This is to ensure that all services will continue to operate as normal during this very busy time of the year for many customers.
NETWORK FREEZE ACTIVE DATES
Monday 16/12/24 – Monday 06/01/25
WHAT DOES THE FREEZE MEAN FOR ME?
Core Network
Major network changes or patches will not be planned between the 16th December and the 6th of January. Our engineers will continue to support and maintain our core infrastructure as required.
Any emergency maintenance required would still be performed and will be communicated on the status portal and/or directly to customers.
Technical Support
Customers can be assured that we will operate with full coverage throughout the holiday period for fault reporting and repair. Any support requests which require network or system changes will not be handled until the end of the change freeze, except for genuine emergencies.
Provisioning
During the Freeze period all orders (new and existing) will be put on hold until 6th January 2025 and these dates will be excluded from any quoted provisioning lead times. This excludes xDSL provision (single order). We will endeavour to complete provisioning activities ahead of time where there is appropriate visibility / lead time.
HOW CAN I FIND OUT MORE?
If you have any questions or need any further information, please contact your account manager on 0118 321 9944
Posted Dec 12, 2024 - 14:31 GMT
This scheduled maintenance affected: Core (Core Network Devices and Routing).