amatisnetworks Status

Partial System Outage

Connectivity Operational

Ethernet Services (Fibre, EFM, GEA) Operational

LTE (4G) Services Operational

xDSL Services (ADSL/FTTC) Operational

Colocation (Network Connectivity) Operational

Cloud Services Major Outage

Virtual Datacentre (VDC) Operational

Virtual Private Servers (VPS) Operational

High Speed Storage Services Operational

Archival Backup Storage Services Major Outage

Cloud Connect Backup Storage Service Operational

Core Operational

Core Network Devices and Routing Operational

Internet Transit Operational

Public Internet Peering Operational

Private Internet Peering Operational

Infrastructure Operational

Datacentre Issues Operational

Power Operational

Cooling Operational

Security Operational

Platform Services Operational

Service Availability Monitoring Operational

DNS Services Operational

amatis Email Services Operational

Customer Portals, Tools and Contact Operational

Customer Graphing Tools Operational

amatis Phone System Operational

Customer Support Portal Operational

amatis Website Operational

Cloud Services Management Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

INC0059206 - CR2.LD5

Resolved - All services have remained stable since the PE router was replaced and this incident is being closed down accordingly.

We understand the inconvenience this fault may have caused and sincerely apologise for the disruption to services. We also want to express our gratitude to our customers for their patience and understanding while we worked to resolve the issue.
Apr 22, 16:28 BST

Monitoring - We have successfully replaced the device and and seeing primary services restore. We are continuing to patch the remaining fibres to secondary services.
Apr 11, 08:41 BST

Update - Engineers are currently on site to replace the failed device
Apr 11, 07:25 BST

Identified - Following planned works one of our core routers in Slough LD5 has failed. We have engaged the vendor and RMA has been raised. Engineers are en route to site to replace and re-patch customer services
Apr 11, 06:01 BST

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

CHG0034807 - Emergency Maintenance - Slough

Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 BST

Scheduled - We will be carrying out emergency maintenance to add some configuration following the failure of a core PE router this morning (INC0059206). Customers with services directly connected or connected cross-site are deemed at risk throughout the maintenance. Maintenance is expected to be completed within the first 3 hours of the change window.

Customers have been notified directly
Apr 11, 19:53 BST