Monitoring - There have been no further issues observed since the device reloaded on 08/03. The hardware vendor are continuing to review the information we sent to them to establish a root cause.
Mar 11, 2024 - 08:25 GMT
Update - The hardware vendor are reviewing all the data from the device to establish a root cause. In the meantime we will be closely monitoring the device for further issues. The device has now been stable for over 1 hour.
Mar 08, 2024 - 13:56 GMT
Investigating - Our Newbury APEX PE device reloaded and we are investigating the cause with the vendor.
Mar 08, 2024 - 12:54 GMT
Connectivity Operational
Ethernet Services (Fibre, EFM, GEA) ? Operational
LTE (4G) Services ? Operational
xDSL Services (ADSL/FTTC) ? Operational
Colocation (Network Connectivity) Operational
Cloud Services Operational
Virtual Datacentre (VDC) Operational
Virtual Private Servers (VPS) Operational
High Speed Storage Services ? Operational
Archival Backup Storage Services ? Operational
Cloud Connect Backup Storage Service ? Operational
Core Operational
Core Network Devices and Routing ? Operational
Internet Transit ? Operational
Public Internet Peering ? Operational
Private Internet Peering ? Operational
Infrastructure Operational
Datacentre Issues ? Operational
Power ? Operational
Cooling ? Operational
Security ? Operational
Platform Services Operational
Service Availability Monitoring ? Operational
DNS Services ? Operational
amatis Email Services ? Operational
Customer Portals, Tools and Contact Operational
Customer Graphing Tools ? Operational
amatis Phone System ? Operational
Customer Support Portal ? Operational
amatis Website ? Operational
Cloud Services Management Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our circuit providers will be carrying out essential maintenance on their network, which will affect one of our network links from LD5 Slough to Telehouse London. We will be re-routing traffic away from the affected link during the maintenance window to reduce the risk to customer services.

If any customers experience any issues during this time please raise to our Support team through the normal channels.

Posted on Mar 13, 2024 - 14:22 GMT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

Unresolved incident: INC0050996 - APEX Newbury - Device reloaded.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.